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Former Member
Apr 24, 2009 at 04:34 PM

Schedule to Unmanaged Disk failure

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I have seen a few messages related to this issue, but none have been help in my case.

I recieve the following message when attempting to schedule a report to an unmanaged disk using a specific domain account that I can use to log into the specific server locally:

Status: Failed

Printer: The instance is not printed.

External Destination: Copy the instance with filename 'IA - Fin Ban Upload.xls' to the directory '//DESTINATIONSERVERNAME/parentfolder/childfolder'.

Creation Time: 4/24/2009 11:19 AM

Start Time: 4/24/2009 11:19 AM

End Time: 4/24/2009 11:19 AM

Server Used: BUSINESSOBJECTSSERVER.M5runI

Error Message: login error. CrystalEnterprise.DiskUnmanaged: Logon failure: user not allowed to log on to this computer.

And the message below when attempting to schedule a report to an unmanaged disk using a local account to 'DESTINATIONSERVERNAME':

Status: Failed

Printer: The instance is not printed.

External Destination: Copy the instance with filename 'IA - Fin Ban Upload.xls' to the directory '//SERVERNAME/parentfolder/childfolder'.

Creation Time: 4/24/2009 11:19 AM

Start Time: 4/24/2009 11:19 AM

End Time: 4/24/2009 11:19 AM

Server Used: BUSINESSOBJECTSSERVER.M5runI

Error Message: login error. CrystalEnterprise.DiskUnmanaged: Logon failure: unknown user name or bad password.

It works when myself and other users use our personal domain accounts. All accounts being used I have elevated to Administrative privleges on the DESTINATIONSERVERNAME and none have privleges on the BUSINESSOBJECTSSERVER. I am using a Business Objects Server enterprise account to schedule the jobs, as we do not have our BOS using domain authentication. I need to be able to use one of our generic domain accounts or a local account to the DESTINATIONSERVERNAME to schedule jobs because our security policies make us change our personal domain account passwords on a regular basis. I do not want to reset the password on the 30+ jobs I have scheduled everytime my personal domain account password changes.

Here is our BOS specs:

Build Date: 2007/03/01 05:19:03

Build Number: 826

Product Version: 11.5.8.826

Data Source: BOE115:127.0.0.1:3306

Database Name: 4.1.13a-pro

Database User Name: BusinessObjects

Auditing: Disabled

If anyone has any insight to this, I would be greatly appreciated.