I have seen a few messages related to this issue, but none have been help in my case.
I recieve the following message when attempting to schedule a report to an unmanaged disk using a specific domain account that I can use to log into the specific server locally:
Status: Failed
Printer: The instance is not printed.
External Destination: Copy the instance with filename 'IA - Fin Ban Upload.xls' to the directory '//DESTINATIONSERVERNAME/parentfolder/childfolder'.
Creation Time: 4/24/2009 11:19 AM
Start Time: 4/24/2009 11:19 AM
End Time: 4/24/2009 11:19 AM
Server Used: BUSINESSOBJECTSSERVER.M5runI
Error Message: login error. CrystalEnterprise.DiskUnmanaged: Logon failure: user not allowed to log on to this computer.
And the message below when attempting to schedule a report to an unmanaged disk using a local account to 'DESTINATIONSERVERNAME':
Status: Failed
Printer: The instance is not printed.
External Destination: Copy the instance with filename 'IA - Fin Ban Upload.xls' to the directory '//SERVERNAME/parentfolder/childfolder'.
Creation Time: 4/24/2009 11:19 AM
Start Time: 4/24/2009 11:19 AM
End Time: 4/24/2009 11:19 AM
Server Used: BUSINESSOBJECTSSERVER.M5runI
Error Message: login error. CrystalEnterprise.DiskUnmanaged: Logon failure: unknown user name or bad password.
It works when myself and other users use our personal domain accounts. All accounts being used I have elevated to Administrative privleges on the DESTINATIONSERVERNAME and none have privleges on the BUSINESSOBJECTSSERVER. I am using a Business Objects Server enterprise account to schedule the jobs, as we do not have our BOS using domain authentication. I need to be able to use one of our generic domain accounts or a local account to the DESTINATIONSERVERNAME to schedule jobs because our security policies make us change our personal domain account passwords on a regular basis. I do not want to reset the password on the 30+ jobs I have scheduled everytime my personal domain account password changes.
Here is our BOS specs:
Build Date: 2007/03/01 05:19:03
Build Number: 826
Product Version: 11.5.8.826
Data Source: BOE115:127.0.0.1:3306
Database Name: 4.1.13a-pro
Database User Name: BusinessObjects
Auditing: Disabled
If anyone has any insight to this, I would be greatly appreciated.