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Former Member
Apr 23, 2009 at 06:16 PM

ESS Password Distribution/Recovery Solutions

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My company has a variety of workers including mill workers that rarely if ever use a computer to the executives in the corporate office that use a computer every day. ESS is on hold for us until we can find a way to deploy passwords to all of our employees but we haven't come up with a solution on how to do this. If factory worker A calls the Helpdesk and says that he is himself how do we know he is not factory worker B? As all of you know ESS contains very sensitive data including bank information, salary statements, etc and we want to make sure this data is secure but we also want everyone to be able to benefit from the great things it can provide us like open enrollment, change of address, etc.

How are other companies handling password distribution and password recovery? If we did actually find a good method to deploy passwords they are going to expire in 90 days anyway (we cannot set accounts to Never Expire due to audit issues) and again we are faced with factory worker A calling the Helpdesk to reset his password.

Any information you can provide would be most appreciated.