A few weeks ago I got a very friendly/positive email from your company that told me because I was a loyal customer they offered me an upgrade to Xcelsius 2008/Crystal Reports Visual Advantage. Because I was very positive about my past experiences and I was enthusiastic that such a good firm as SAP was now behind it I choose to accept the offer. I had a lot of plans introducing the new tools to customers (something I had planned to do for sometime and now I was motivated to pick it up). That has cooled down.
I bought and downloaded the programs. Then I installed them. When I used Xcelsius I noticed that the diagram had wrong abbreviations along the axis (the K for thousand, M for million etc . was not right). I thought ok lets update the program. I found out that there was no update button and no simple procedure. I found links to websites that kept asking for passports. I registered 4 times on different sites and then I could download updates. I did not know which one I needed because I did not know which release I had. SP1? Fix 1? ??? I thought lets take them all. After downloading SP1 and starting install the SP1 removed my current installation and I had to restart installing SP1 and thereafter I also installed the 3 fixpackages on my PC.
I ran Xcelsius. The diagram did not have the problem anymore. But I found a problem with %. Do not know if that was there before the updating because I had stopped experimenting quickly after the start. When I had a % in the properties panel the values looked strange on the canvas: 001%, 0,05% in spreadsheet gave 0.001% on the canvas (value). The separation was not right and the figure looked strange. Maybe there is an issue with countries? I looked at the download site (https://websmp130.sap-ag.de/sap(bD1ubCZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm ) and saw that the language of the updates I installed was English. I had first installed Dutch when I bought it.
The biggest complaint is that I have to find everything out for myself. The support is not transparent and easy to use/find. Links to sites that are in the manual donu2019t work or are to old sites. I see old samples and videos. Dutch sites seem to be not used anymore. If I call someone here I get an answering machine and no one returns the call. When I wanted to buy the upgrade I had the same experience with the resellers. Nobody knew anything and they did not return calls. This is in contrast with the goal of the programs: easy to use and understand. This instead is hard to use and find out for yourself. I donu2019t even know what release I have. Maybe it is my fault?
I have the programs a couple of weeks but have not been able to work with them and get them running smoothly and without bugs. I spend 4 days now reading the manual and trying to get a correctly working version. I do not even know if I have undertaken the right update procedure. For Chrystal Reports I have not undertaken the updates because I was afraid to run in new problems.
I use Excel 2007 and Windows XP.
I hope you can get me on the right path back to good results without painu2026