Struggling with Server.Create Object Failed Error Message

Greetings (again) experts.

This is my second post.

My first post (about installating issues) yesterday didn't go very well as I didn't any help.

But not to wory, I am trying again.

I have spent 2 days now trying to figure out why I am getting the following errors:

Server object error 'ASP 0177 : 800401f3'

Server.CreateObject Failed

\Reports\inc\AlwaysRequiredSteps.asp, line 14.

Line 14 is here:

Set session("oApp") = Server.CreateObject("CrystalRuntime.Application11.5")

Does anyone please tell me what is causing this error?

I am using classic asp.

Many thanks in advance for your assistance.