Create customer return order through Q1 Quality Notification

Dear experts,

when trying to generate a Return Order through Quality Notifcation type Q1, it is not being created and I am getting the error message QM222. See details below.

To trigger the return order creation I am just selecting the option "Create Returns Order" form the action box and in the subsequent popup selecting the RE2 Order Type, the corresponding delivery/item line, and clicking on "Save notification and order" option.

All the customizing is the standard one ("Create Returns Order" has assigned the Function Module QM06_ADV_RETURNS_CREATE) without any change, so dont know what could be wrong / missed.

Any idea about that?

Any help will be really appreciated. Thanks a million.

Jose.

Cannot create customer returns order

Message no. QM222

Diagnosis

Errors occurred when you tried to create the advanced return. The task was probably not created as a follow-up function.

System Response

No advanced return is created.

Procedure

Check whether the task was created as a follow-up function, change the notification if necessary, and implement the follow-up function Create Returns Order again.

Details about errors are logged in the long text for follow-up actions.