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Aug 02, 2018 at 10:14 AM

Create customer return order through Q1 Quality Notification

2058 Views Last edit Aug 02, 2018 at 10:15 AM 2 rev

Dear experts,

when trying to generate a Return Order through Quality Notifcation type Q1, it is not being created and I am getting the error message QM222. See details below.

To trigger the return order creation I am just selecting the option "Create Returns Order" form the action box and in the subsequent popup selecting the RE2 Order Type, the corresponding delivery/item line, and clicking on "Save notification and order" option.

All the customizing is the standard one ("Create Returns Order" has assigned the Function Module QM06_ADV_RETURNS_CREATE) without any change, so dont know what could be wrong / missed.

Any idea about that?

Any help will be really appreciated. Thanks a million.


Cannot create customer returns order

Message no. QM222


Errors occurred when you tried to create the advanced return. The task was probably not created as a follow-up function.

System Response

No advanced return is created.


Check whether the task was created as a follow-up function, change the notification if necessary, and implement the follow-up function Create Returns Order again.

Details about errors are logged in the long text for follow-up actions.