Skip to Content
0
Former Member
Apr 21, 2009 at 12:28 PM

Agent Determination Rule Not Working

402 Views

I have created an new agent determination rule in PFAC.

The category I used is "Agent Determination: Responsibilities".

I have also selected the "Terminate if Rule Resolution has no Result" option.

The container has one element in it which is NOT mandatory called "Clinic".

I have set up the responsibilities, where there is only one which catches all - In other words, I created a responsibility for Clinic "*". I have also assigned a position as a responsible agent. The position is linked to a person number, and the person has a user-name assigned - All are in the valid period.

If I test the rule, and do not enter anything for the Clinic, and click the test button, it returns my one agent, which is correct.

The problem is that in my workflow I have assigned the rule as a responsible agent. At runtime, the workflow falls over saying that the agent determination has failed. This does not make sense, since I have not passed anything in binding to the rule. As mentioned earlier, when testing it works fine. I have tried using the rule with and without binding but it wont work. If I change the step in the workflow to rather use position, it works.

Please let me know if you have any ideas - I am really battling with this strange problem.