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Former Member
Apr 21, 2009 at 10:16 AM

How to capture Reference document number from CIC0 Ticket before saving it?

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I am creating a Ticket from CIC0. In header --> Reference dcouments tab page, I am giving a Sale order number as reference.

Now once I come out of the Reference documents tab page, I want the system to capture Base price of the sale order I have mentioned earlier for some calculation purposes. How can I achieve this?

As the ticket is not yet saved, there is no chance to read the document flow. In such a case how can I go about?

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Similarly, if a service confirmation is created as a followup document from service order, at confirmation level before saving the confirmation, how can i capture the service order number?

Regards,

Rajesh