AddFolder() warning and error on GetAllChildSubKeys

[clemens_prill]

Dear community,

I'm doing CBTA on a Solution Manager 7.2 SP 6 with CBTA frontend component v3.0.10.1 and SAP Logon v750 Patchlevel 6 Hotfix 2 and I see these warnings and error messages in the TAF_Settings.<timestamp>.log:

<timestamp> |     WARN | MainThread          | InvestigationCollector             | AddFolder(): The folder that should be collected doesn't exist:C:\Users\<user>\AppData\Local\Temp\SAP\CBTA\WORK\EXPORT
<timestamp> |     WARN | MainThread          | InvestigationCollector             | AddFolder(): The folder that should be collected doesn't exist:C:\Users\<user>\AppData\Local\Temp\SAP\CBTA\WORK\IMPORT
<timestamp> |    ERROR | MainThread          | LocalConfiguration                 | GetAllChildSubKeys: unexpected error for (HKEY_LOCAL_MACHINE,SOFTWARE\SAP\CBTA), exc:System.Exception: The registry key provided doesn't exist. Please check your entry and try again.
   bei SAP.TAO.Common.LocalConfiguration.GetAllChildSubKeys(RegistryKey mainKey, String key)
<timestamp> |     WARN | MainThread          | InvestigationCollector             | AddFolder(): The folder that should be collected doesn't exist:C:\Users\<user>\AppData\Local\Temp\SAP\CBTA\UIScanner\

Is this a known issue or is there some kind of fix available? I don't know if this has some kind of negative impact.

Best Regards

[AjayHS]

Hello,

Is the issue only with this SP of CBTA frontend version 3.0.10.4 ?

Did you try installing lower version of CBTA ?

Thanks,

Aj

[clemens_prill]

Hello,

this happens with CBTA version 3.0.10.4 and 3.0.10.1. I can't test with prior CBTA versions because prior CBTA versions had other issues. I have to stay with this version. It looks to me like some default configuration of CBTA is wrong or that it tries to find folders/directory or registry keys which are not expected to exist.

Best Regards,

[AjayHS]

Hello,

Are you installing the CBTA frontend on the server ?

If yes then

- Un-install the CBTA from the Server

- Delete the CBTA related files from the installer and Temp folders

- Re-start the server

- Reinstall CBTA as admin, ensure SAPLOGON launch pad and all SAP systems on the machine are closed before installation

Thanks,

Aj

[clemens_prill]

Hello Aj,

I found out that I get similar errors compared to my initial post in the 'TAF_Settings.log' file when I click on the button 'Investigation Information' in the CBTA configuration:

2018-11-26 12:03:46,423 |     WARN | MainThread          | InvestigationCollector             | AddFolder(): The folder that should be collected doesn't exist:C:\Users\<user>\AppData\Local\Temp\SAP\CBTA\PFA
2018-11-26 12:03:46,424 |     WARN | MainThread          | InvestigationCollector             | AddFolder(): The folder that should be collected doesn't exist:C:\Users\<user>\AppData\Local\Temp\SAP\CBTA\WORK
2018-11-26 12:03:46,424 |     WARN | MainThread          | InvestigationCollector             | AddFolder(): The folder that should be collected doesn't exist:C:\Users\<user>\AppData\Local\Temp\SAP\CBTA\WORK\EXPORT
2018-11-26 12:03:46,432 |     WARN | MainThread          | InvestigationCollector             | AddFolder(): The folder that should be collected doesn't exist:C:\Users\<user>\AppData\Local\Temp\SAP\CBTA\WORK\IMPORT
2018-11-26 12:03:46,433 |    ERROR | MainThread          | LocalConfiguration                 | GetAllChildSubKeys: unexpected error for (HKEY_LOCAL_MACHINE,SOFTWARE\SAP\CBTA), exc:System.Exception: The registry key provided doesn't exist. Please check your entry and try again.
   bei SAP.TAO.Common.LocalConfiguration.GetAllChildSubKeys(RegistryKey mainKey, String key)
2018-11-26 12:03:46,438 |     WARN | MainThread          | InvestigationCollector             | AddFolder(): The folder that should be collected doesn't exist:C:\Users\<user>\AppData\Local\Temp\SAP\CBTA\UIScanner\
<br>

This happens with CBTA frontend version 3.0.10.4 on Windows 10. The frontend is NOT installed on the server. I only installed the frontend on my client side as an administrator.

Best Regards,

[former_member593166]

Hi there,

You had issues during the installation of the frontend.

For this issue uninstall CBTA frontend component and install it again running it as administrator.

Best regards,

[clemens_prill]

Hello,

thanks for your reply and sorry for my late reply - seems like I didn't get a notification about your reply. I think that I did install the CBTA frontend component as an admin as usual. I will watch out for this next time I do an update.

Best Regards,