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Former Member
Apr 17, 2009 at 02:52 PM

Support Ticket emails

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Hi,

Our customer wants to use the Support ticket functionality to provide the basis of a contact us user form.

They want a copy of the email to go to a central email address a copy email to go to a specified email address dependant upon user selection.

a) I cannot find test emails generated when using this functionality in the Inetpub\mailroot\pickup directory - I'd have thought I'd see them generated there. I have a default website set in the config>messaging section, have stopped the local SMTP server and stopped and started the messaging service but can see no emails - any ideas why?

b) to acheive what is required I'd have thought I could edit the relevant email template to add the central email address as a BCC recipient and create Support Queues for each of the specific email addresses for the user dropdown selection - does this seem feasible?

Since a) stops me seeing the emails generated I cannot test this yet

Geoff