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Former Member
Apr 17, 2009 at 01:44 PM

deactivation of pricing - EIC scenario


Hi CRM experts,

I'm working with SAP CRM 2007 in an Employee Interaction Centre (EIC) scenario.

The business partners I use are employee and they're not configured as sold-to party, so they don't have sales area data and pricing data.

Otherwise, for the determination of contracts within the service tickets I've seen that without the Sales Area data the determination is not available (no contract is assigned).

With a BAdI I've forced the Sales Area Data and the Currency in the Service Ticket transaction, so now I can view the assignment of the Contract, but a Warning message appears: it alerts me that no pricing data are available for the BP.

I cannot maintain my BP as sold to party, so my question is: is it possible to deactivate the pricing for the transaction? I've set all the Item Categories as not pricing relevant, but the message still appears.

Can anybody help me?

Thanks in advance,

Andrea Ricci