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Former Member

Support Message from Change Request ?

Hi All,

We have a requirement where we create a Change Request and it follows some workflow ...

At some stage we want to create a Support Message (SLFN) from this change request.

Is this Possible??

Please suggest with some details.

Thanks in Advance.

Regards,

Pradeep L

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1 Answer

  • Apr 17, 2009 at 03:50 AM

    Pradeep

    First a support message is created and then change request follows it.

    and for any support message you can click the flow button to navigate to change request connected to it.

    also you can hav multiple change req connect to same service desk message.

    Let me know if ur doubt is stil not clear.

    Regards

    Prakhar

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    • Former Member Former Member

      Pradeep, just fyi (I know this wont help you...)

      I would recommend to remind the customer that this is not ITIL compliant. Thus not best practice at all

      regards

      Nesimi