How to troubleshoot the integration Connection between SAP systems using CPI

[former_member576423]

Hello Experts,

We have developed a CPI connection to integrate C4C and yM. Till few days back it was working perfectly.

Today we tested and something is broken. How to test where the issue is?

Any guidelines where we can verify the issue?

Thanks

[former_member245698 · Accepted solution]

Hi Mayank,

what is not working at all? Why do you say it is broken?

To debug the issue I would use the different monitoring solutions of the different applications.

On CPI side:

You can use the message monitoring to have a look if the IFlow is successfully completed or if you see some error popping up there.

On SAP Marketing side: (I assume you are using the SAP Marketing Cloud)

You can easily use the Import Monitor App to look if all the data is flowing into the system correctly or if you can see any issues there.

On C4C side:

You can use interface monitoring on C4C side.

https://archive.sap.com/documents/docs/DOC-55420

Can you please mark the questions as answered, if it works for you?

Thanks and regards

Maik

[former_member576423 · Accepted solution]

Hi Maik,

Thanks for your response. the issue is resolved. Can you please let me know if there is a way to reprocess the error entries in yM?

[former_member245698 · Accepted solution]

Hi Mayank,

you can have a look at the "Import Monitor" App in Marketing and there on the bottom you will find a restart button

See the screenshot below.

Can you please mark the questions as answered, if it works for you?

Thanks and regards

Maik