Resetting SAP Cloud Platform Trial Account

[akarakul]

Dear SAP Cloud Platform Admin,

can you please reset my account?

I tried the hole day to get on the Web IDE. It was not possible to reach the development IDE.

I deleted my subaccount and created a new one. Evertime I do this, the old (wrong) settings were load (in the newly created trial subaccount).

Could you please reset my account, so that I have the correct initial state of the SAP Cloud Platform?

Thanks for your help.

Regards,

Altan

[former_member197689]

Hi Altan,

What are the setting you are referring to? GIT ?? Please post some pictures so I can understand the problem.

Thanks,

Jin

[Ivan-Mirisola]

Why don't you just create a new sub-account? New sub-accounts shouldn't contain configuration from previous sub-accounts. Maybe it would be a good idea to have a different sub-account name as well.

[akarakul]

Because I only can have one sub-account. Therefore I deleted the existing one and create a new one. The new one has the same settings as the broken one...

[Ivan-Mirisola]

Hi Altan,

Yes, you are indeed correct. I didn't realize the restriction on the trial account related to sub-accounts. Sorry.

In that case, have you tried creating a sub-account with a different name? If you cannot do it, then I would suggest opening an incident on SAP's support system.

If that doesn't work for you either, then why not creating a new account altogether - all you need is another e-mail registration.

As a last resort, you may me able to just simply delete the configurations you mentioned manually. It's not that much work, isn't it?

Regards,
Ivan

[akarakul]

Hi Ivan,

"As a last resort, you may me able to just simply delete the configurations you mentioned manually. It's not that much work, isn't it?"

You are right! But: There is a bug. I set all made settings to default, this does not help. I have also reported this to the product manager but I get the answer that for the trial version, there is no support.

As you mentioned, I try with another e-mail registration.

Have a great week.

Regards,

Altan

[Ivan-Mirisola]

Hi Altan,

While re-creating the entire account may seem to be a more straight forward and easy way to do things, there might be other technical implications that could be preventing the product team from doing things as you'd expect them to be handled.

On the other hand, it would be better if we could understand what's behind your intention to reset your account back to the defaults. Could you please clarify what exactly doesn't work by setting them to the default values? Maybe we are able to get things back to normal if we know more details on what's not working on your trial account. In my experience there isn't much that can't be undone on one's account.

Regards,
Ivan