Cannot open Web IDE

[akarakul]

Hello,

everytime I try to open SAP Web IDE from the SAP Cloud Platform Cockpit (Neo Trial system - Rot), I get the following error message:

"HTTP Status 500 - An internal application error occurred. Request: 1414257xxx s00xxxxxxxxtrial:webide"

And when I go to "Services" -> "Web IDE" (Tile) -> "Configure Service" I get under "Application Permissions" the response: "Error reading roles: Unauthorized (401)" (see appendix)

I just deleted my Neo Trial subaccount and create a new one to start from Zero. But this does not help.

Yesterday I could use the Web IDE, but today nothing does work.

Thanks for your suggestions.

Regards,

Altan

[michal_keidar]

ido.goren - can you please check this user's subscription to Web IDE Full-Stack?

Thanks,
Michal.

[akarakul]

Hi Ido, the account name is "s0018xxxxxxtrial".

Edit: Account name camouflaged.

[ido_goren]

Hi Altan,

Subscriptions seems to be there.

Did you, by any chance, change the trust configuration for your account?

Thanks,

Ido

[akarakul]

Hi Ido,

yes, changes were made but then I changed the settings to default. But I think something goes wrong in the internal processes when I set the trust configuration to default...

Can you maybe reset my configuration to default, please?

Thanks for reply.

Regards,

Altan

[ido_goren]

Hi,

500 as a response doesn't seem like a missing subscription issue. Could you please send me the account name so I could verify it?

Thanks,

Ido

[former_member590154]

I am also facing the same issue, I lost all my subscriptions when I mistakenly deleted my neo subaccount. Can you help me to resolve this issue. I am not able to open any web IDE, and the storage quota of my cloud foundry account also gone.

[former_member102219]

Hi Ido, I have the same issue as Keshav Gupta - I mistakenly deleted my Neo subaccount, and when I re-registered it I can't open Web IDE (and Web IDE Full-Stack). I have Principal Propagation in Trust settings as Enabled, but it doesn't seem to help. How should I proceed?

[akarakul]

Here are my Trust configurations:

Full Stack Web IDE is also not working...

[michal_keidar]

Have you made any changes in the Trust configuration?

Are you able to open Web IDE Full-Stack?

[akarakul]

1. Everthing is default.

2. I'll test it and report back.

Thanks for your reply.

[akarakul]

Can you post the original Destination settings for the Web IDE,please?