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Former Member

Action profile Copying error & Unable to create External Reference number

Hi

Iam currently doing e-mail automation for service desk support messages and in the process i have copied the standard action profile SLFN001_Advanced and created a new ZActionprofile after assigning the newly copied Zaction profile to the transaction type.

If i raise an issue, The system pops up an error 513 but surprisingly a support message is getting created in the background without an external reference number. I have analysed the error 513 and found mine is realted to the action profile and also found that certain actiondefinitions like *Send to external desk * , Find support team ,send message to sap etc. are getting trigered in the actions tab when a new issue is posted in Solman.

I have tried copying the action profile several times again & again but the same error is getting repeated.

Can any help what is wrong with the newly copied actionprofile.

Thanks

Nanda

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2 Answers

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    Former Member
    Apr 15, 2009 at 07:15 PM

    have you assigned your new actions to a Condition?

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    Former Member
    Apr 24, 2009 at 05:51 AM

    Thanks for the suggestion it worked

    Issue closed

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