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Jul 27, 2018 at 02:45 PM

Service Center search employee by Territory

94 Views Last edit Dec 26, 2018 at 03:58 PM 2 rev

I defined Territory structure with his Territory team , for agent to work with Ticket for Employee Support .

When I edit a Ticket and add an Agent to it; Are there any way to see the agent filtered by Territory? because at moment the system show all the employees and would be better the agent's assigment thru territory and I didn't find the way to filter them by territories.