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Former Member
Apr 15, 2009 at 11:58 AM

Call Center Profile - customer identification via ANI or CAD in IC WebClien

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Hello All,

In IC WinClient we have a TCODE CICG used for identification of the customer using ANI or CAD Lookup.

If we give preference 1 to ANI and 2 to CAD lookup it seachers according to the preferences.

How can we give the preference in IC WebClient first search on CAD and then search on ANI.

Thnx,

Raj