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Former Member

Component id for Abap & Basis in Service Desk

Hi ,

I want to maintain the Rules in PFAC for Solution Manager Service Desk - By Component with Responsibe Support Team - For SD - SD , For MM - MM & For FI - FI Components are known thing . But coming over to Abap & Basis - if i check the Component ids for it are the same - BC . Then how the System will recognise and Assign to the Concerned Team member if the same component id is same for Both Components.

Please respond with your valuable suggestions.

Thanks in Advance.

Regards,

Amrita

Edited by: Amrita Amrita on Apr 15, 2009 3:37 PM

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2 Answers

  • Best Answer
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    Former Member
    Apr 15, 2009 at 12:52 PM

    Hi Amrita,

    the component table is 4 levels deep. Just use the level you need

    the SAP table is DSWP_CSNCOMP

    example for BC at level 2

    BC-ABA
    BC-AC
    BC-BMT
    BC-BSP
    BC-BW
    BC-CCM
    BC-CCP
    BC-CFG
    BC-CI
    BC-COM
    BC-CST
    BC-CTS
    BC-CUS
    BC-DB
    BC-DOC
    BC-DWB
    BC-ECM
    BC-EHP
    BC-EIM
    BC-ESI
    BC-FES
    BC-GP
    BC-HLP
    BC-I18
    BC-IDM
    BC-ILM
    BC-INS
    BC-JAS
    BC-JVM
    BC-MID
    BC-MOB
    BC-MUS
    BC-NET
    BC-NWA
    BC-OP
    BC-PIN-PCD
    BC-SA
    BC-SEC
    BC-SRV
    BC-TRL
    BC-TRX
    BC-TWB
    BC-UPG
    BC-VMC
    BC-WD
    BC-XI.
    

    Maybe define BC for general and BC-ABA for abap

    I hope it helps

    br

    Xavier

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    • Former Member Former Member

      hello Amrita,

      When you use the transaction PFAC_RESPO (rule 13200137) to define which team is responsible for which component you can work with wild-char.

      That means this BC-D* and BC_S* will indeed meet your requirement

      The component field is available in the container. This is a 20 characters fields that accept wild char. The notion of level is not technically set-up there

      I am sure this will work

      feel free to ask

      br Xavier

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    Former Member
    Apr 16, 2009 at 05:39 PM

    Hello.

    At this moment i can't found the rule 13200137 (CRM_DNO_1) in my system, how can i create it?

    Thanks in advance.

    Best regards,

    Sérgio Vieira

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    • Former Member

      Hi Sergio ,

      Go to T-code - PFAC - Check with F4 options or directly use by typing manually - 13200137 and check it out. By default in every system this rule should be there.

      Regards,

      Amrita