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Former Member
Apr 15, 2009 at 09:00 AM

Sending the task to Workflow Admin when no agent found in the Rule

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Hi Guys,

I am using Responsibility Rule to select Agents.

If there is no agent found, is there a possibility to send it to Workflow Admin.

The trick is can I send to the Workflow Admin with out coding.

Is it a good idea to add a rule with lesser priority, that when it don't find the actual agent, it will send to a position assigned to Workflow Admin.

Any one done this before.

Thanks