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Create PM Notification in ERP from CRM System while Service notification Create

Dear All,

We have two System : ERP ( R/3 ) and CRM System. Our Requirement is to create PM Notification when we create service Notification in CRM.

IN BADI : ORDER_SAVE ( Prepare Method ) at the time of SAVE , We are calling CRM_ORDER_READ and take necessary information and than we are passing ;

1. BAPI_ALM_NOTIF_CREATE Destination 'ERP '

2. BAPI_ALM_NOTIF_SAVE Destination 'ERP'

3. BAPI_TRANSACTION_COMMIT

First BAPI Running successfully but when we run second bapi with destination it's not getting saved in ERP System.

NOTE : We run All above BAPI in Sequence in ERP and it's working perfectly.

Please provide your input on the same.

Thanks & Regards

Dhaval Raval

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1 Answer

  • Aug 08, 2017 at 07:30 AM

    Hello Dhaval,

    Which CRM transaction is being used? Is it Complaint?

    As far as I know there is some difference between CRM and ECC.

    The customizing of priorities in CRM are different than MPS. For example, priority 5 doesn't exist in MPS.

    So please first review the whole configuration in both CRM and ECC.

    Regards,

    Wesbter

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