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Former Member
Apr 14, 2009 at 03:29 PM

Service Desk - adding 'watchers' to support tickets

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Is there a way in Service Desk to add another business partner to a support ticket (apart from the Reported By and Message Processor) so that they are also e-mailed with updates on the support ticket.

In this way critical tickets can have a supervisor assigned so they can monitor the staus of the ticket and be notified by e-mail of any changes.

Thanks

Simon