Problem in opening XLF file

[Former Member]

Hi,

I had created a dashboad. I am now not able to open the file. Gives an error "Crystal xcelsius is unable to load this file. This file may be corrupt or have features that cannot be supported by this version of crystal reports". Then gives an error "Problem Accessing Excel: Exiting" and then it throws me out.

I have tried

1. giving 'Full control' to 'everyone' for MS Office.

2. Re-installing Xcelsius

Still it doesn't work.

Note: Other XLF files opens without any problem.

Can anyone suggest solution for this problem?

Thanks & Regards,

RashmiG

[Former Member]

Hello Rashmi,

I recommend to post this query to the [Other|; forum.

This forum is dedicated to other products including Xcelsius.

So, all Xcelsius questions remain in one place and thus can be easily searched.

Thanks a lot,

Falk

[Former Member]

Rashmi,

It seems the problem lies with the fact that you are trying to open the xlf created on a higher version product in a lower one. Please check this.

... or there are two instances of excel open in the background, one of which can be killed through the Task Manager.

Otherwise, you can call the support guys and they can check for any other incompatibilities.

Best Luck!!!