ByD Outlook Add-In - Thoughts on it's use???

[former_member53259]

We are considering letting our users use the ByD Outlook Add-In to enable service requests in ByD to show up in their Outlook Calendar.

My concern with any client-side sync tool is the likelihood of synchronisation errors - and associated user confusion - and the impact this may have on our in-house ByD support team. Our users increasingly consume their mail from their mobile phones - and so a further concern is that our field service users are unlikely to have the Windows Outlook Add-In open often enough for the sync to be useful to them.

It would be great to have a chat with someone from the ByD development team who looks after the Outlook Add-In to better understand it's pros and cons, what the future roadmap looks like etc - before we open it up to our user base.

Thanks,

- Matt Symes

[fcvanr]

Hi Matt,

I am having the same situation. Did you get any futher with your inquiry?

Regards

Frederik van Ruijven

[former_member53259]

Hi Frederik,

We had a call with SAP and the feeling was that this extension wasn't sufficienty robust to make available to our user base. In addition it doesn't really meet our mobile use case.

So we haven't deployed this and are not currently talking any further with SAP on this topic.

- Matt