on 07-30-2018 9:27 AM
Hello,
I created categorization schema and everything works fine except one thing. I need to set default (pre-filled) values like this:
Level 1: Business Applications
Level 2: SAP
Thank you.
Hello Shalin,
thank you. I checked DNO_CUST04 and parameter TOP_SERVICE_REQUEST_CATEGORY creates buttons with favorite categories in the first step. The parameter which solved my problem for Service Requests is DEFAULT_SERVICE_REQUEST_CATEGORY. I need do the same with incidents, so I checked snote 1483276, but I cant see any useful parameter for it.
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Regards,
Shalin
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