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Apr 10, 2009 at 10:30 AM

Flow of Service Transactions

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Hello,

I am new in CRM and have some questions to begin with.

We are maintaining flows of "service transactions" using standard transactions as CRMD_BUS2000116.

How can one find out which order precedes another or comes next to another ? Is there any specific table we can find this or are there some functionmodules we can use ?

is there a way to start transaction CRMD_BUS2000116 from an other, own application with one specific order ? An is there an alternative for only display of these orders ?

Thanks for helping out.

Kris