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Deadline Monitoring How to solved it?

Former Member
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Hello Everybody ,

I Stuck in Plant Maintance Notification ........I Used Busno ' 2038 '.

When any user created Notifiaction Through IW21.

Notification goes to the PM Department ...........there PM Department User chk the notification and process it but the problem is that if the PM Department User didn't check the Notification withing 24 hrs then mail should goes to the Higher Level User................So this problem I am Stuck .

How to send mail to Higher Level user after 24 hrs......

So if anybody having idea abt that then please give em the solution .

Regrads,

SANDEEP JADHAV

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
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issue solved

surjith_kumar
Active Contributor
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Hi,

In the Deadline Monitoring you have to use the 'send mail' step to send the notification.

Refer this [Link1|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/303617cf-73dd-2a10-c993-cc6303585176] & Link2 you will get an Idea.

Regards,

Surjith

Former Member
0 Kudos

Hi SANDEEP, in the properties of the workitem, you can set latest start (It means, the latest time that user didn't open the notification), and choose workitem creation and set 24 hours, and choose Modeled in the dropdown of Action. Then, go to tab outcomes, and activate the branche of Processing obsolete. Then, back to the workflow, add the process control step on the branch of latest start, in the step of process control, choose workitem which require deadling montoring and choose set workitem to obsolete. Then, when time passes 24 hours, the workflow go to the branch of latest start, and force the workflow to go to branch of "Processing obsolete". Therefore, you can add step on the "Processing obsolete" to send the workitem to higher level.