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Service and Part items on quick screen

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Is there a way to add the items from service and repair screen on the quick screen popup accessed from the menu bar when initially creating a ticket ?

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Answers (1)

Answers (1)

AnkushPashine
Advisor
Advisor
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Hello Mohamed,

1.Go to Administrator->Service and Social ->Ticket Configuration->select checkbox 'Create Ticket in Detail view'->Save the changes->Login to system again.

2.Now go to Service work center->Ticket view ->Click on New button.

=>Since, full ticket is configure - you can directly maintain the require details.

Note:It wont show the 'Service and Repair' facet, but few other details in Full Ticket view.This is only option available .

Do set post as answer, if this helps !

Thanks and Regards,

Ankush Pashine.

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Thanks for your input Ankush Pashine , but this is not what I was looking for . I need access to the service and repair facet from the quick menu as you mentioned as I want to add service and repair items.