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Alerts in status ACTION_REQUIRED

Former Member
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Hi,

We are having solution manager to monitor all satellite systems. As part of which we assigned some alert methods for a R/3 system for backup notification, tablespace size notification kind of thing from RZ21 central autoreactions of solman for the R3. Method is showing up in R3 system and alerts are getting raised in R3 system and used to send notification whenever it happens.

All of sudden we noticed like the alert which is getting raised in R3 is staying there with the status

ACTION_REQUIRED. Since this is assigned from RZ21 of solman as central auto reaction method we could not manually force it to make as ACTIVE. What are the options to make this active in our scenario. I checked the forum before opening this message but nothing worked out.

Thanks

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Answers (1)

Answers (1)

Former Member
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please check #509524 # 543414

Former Member
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Hi Nesimi,

Thanks for the reply. Both the notes are already referred and the first one 509524 is not applicable for our release of ECC (6.0) and we already have large value for the parameter alert/MONI_SEGM_SIZE.

Regarding note 543414 also did not help as i mentioned earlier no configuration is changed all of sudden it stopped becoming ACTIVE (it was running good for almost 3 years).

Thanks

Murali.

Former Member
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Hi,

One thing i noticed recently is even i change or assign an auto reaction method from RZ21 of solution manager for a satellite system it is not showing the change in the satellite system...

ex: if i change the method name or assign a method to a node for a particular MTE class (say tablespace space check) of a satellite system from RZ21 of solution manager , it is not showing the changes in the satellite system.

This shows something to do between these 2 systems in terms of communication. Does anyone has any idea on this ?

Thanks,

Murali.

Former Member
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Hello Murali,

looks like the sapccm4x agents are not running on the satellite systems. You should check and restart them if neccessary.

Regards, Michael

Former Member
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You can also check the CCMS log in RZ21

Former Member
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Hi Michael,

Thanks for the reply. Agent is running on satellite system which is already validated.

Hi Nesimi,

Thanks for the reply. Where is the log option in RZ21 ?

Thanks,

Murali.

Former Member
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RZ21 / System Overview - Display Overview

Agent for SAP System <SID>

(again) Agent for SAP System <SID>

mark the line of your system

click the button AGENT WORKING DIRECTORY

If your CCMS is setup correctly you will get a filesystem listing

open sapccmsr.log

HTH

Nesimi

Former Member
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Hi,

I missed that piece to check. Yes it is showing the log properly for sapccm4x (my issue is with this agent not sapccmsr).

Thanks

Murali.

Former Member
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Just to add, we registered agent on a new ECC server to this central system and we could able to successfully dispatch an assigned method from central solution manager system to rz20 of ecc server for a tablespace node. Somehow it is not transferring the method only to this production ecc server all of sudden and also the alert stays at ECC server belonging to other nodes in ACTION_REQUIRED state for so many days.

Thanks,

Murali.

Former Member
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On the satellite system start the transaction "RZ21>Technical infrastructure

>Reorganize segment table" and execute this report by using the

default selections. This will delete all the SHUTDOWN segments of this

system

And reregister on the system you want the job to be running when alert raised. This fixed the issue.

Thanks,

Murali.

Former Member
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Hello Muralidharan,

I am facing the same issue.

Can you please let me know how did you reregistered on the system?

Currently we have the same case, we have the Solman as the central monitoring system connected to all satellite systems.

We can see that the alerts are trigged in solman, but the mails are not getting generated. We get the error action_required.

I ran the report for Reorganize segment table but how do you re-register the satellite system.

Thanks for confirming the same.

Warm Regards,

Rajeet

Former Member
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What i meant of Reregistering (based on what i did) is do sapccmsr -R (register) from OS level again

Thanks,

Murali.