We are having solution manager to monitor all satellite systems. As part of which we assigned some alert methods for a R/3 system for backup notification, tablespace size notification kind of thing from RZ21 central autoreactions of solman for the R3. Method is showing up in R3 system and alerts are getting raised in R3 system and used to send notification whenever it happens.
All of sudden we noticed like the alert which is getting raised in R3 is staying there with the status
ACTION_REQUIRED. Since this is assigned from RZ21 of solman as central auto reaction method we could not manually force it to make as ACTIVE. What are the options to make this active in our scenario. I checked the forum before opening this message but nothing worked out.