An Issue during update

[Former Member]

Hello,

Currently, i am upgrading a system using SUM and when adding a stack.xml, i get this error:

Last Error Code Set:

SYSTEM MANAGER: SUM instance with status GRAY not allowed

After looking at the logs, it seems that some are missing. Here are the screenshots:

sumissue1.jpgsumissue2.jpg

Thank You,

Izharuddin Samdani

[Former Member · Accepted solution]

The error:

SYSTEM MANAGER: SUM instance with status GRAY not allowed 

The SUM has detected that there are instance(s) that are not fully up (GREEN). You can check the logs of SUM to determine what instance is having an issue by checking the SAPup.ECO log, you will see the command run smilar to:

EXECUTING /usr/sap/<SID>/<inst>/exe/sapcontrol -format script -prot NI_HTTP -host <host> -nr xx -function GetProcessList 

with the output similar to:

 <date> <time>  06:05:04
GetProcessList
OK
0 name: msg_server
0 description: MessageServer
0 dispstatus: GREEN
0 textstatus: Running
0 starttime: <date> <time>
0 elapsedtime: 3:09:16
0 pid: 23068888
1 name: enserver
1 description: EnqueueServer
1 dispstatus: GREEN
1 textstatus: Running
1 starttime: 2018 07 23 02:55:48
1 elapsedtime: 3:09:16
1 pid: 20381700
2 name: disp+work
2 description: Dispatcher
2 dispstatus: GRAY             <--- In this example the dispatcher is the problem. 
2 textstatus: Stopped
2 starttime: 
2 elapsedtime: 
2 pid: <PID> 

Check the work logs for the problem instance, you should be able to find what the problem is from there.

[former_member230159]

Hello Izharuddin,

Please attach the output of command [run from sidadm user] :

sapcontrol -nr XX -function GetProcessList

XX = instance number

Also paste entries from dev_disp and dev_w0 - w5 traces.

Kind regards,

Manjunath Hanmantgad

[Former Member]

Thank you, i have found the ones which you have mentioned and fixed it. Now SUM has been updated properly and the system is running properly. Thanks again ^^

[former_member230159]

Hello Izharuddin,

That's great news! If there are no further questions you can mark this as "closed" .

Regards,

Manjunath