Crystal Reports XI R2 Not Acrobat 9.1 Compatible!

[Former Member]

I just recently upgraded my Adobe Acrobat Reader to 9.1 and when I was accessing my ASP.NET website and tried to run a report I received a dialog box that stated that the report could not be displayed using the version of Adobe Acrobat Reader installed and to use version 8 or 9. Anybody run into this and how did you solve it or is there a patch for this version of Crystal that will fix the problem?

Thank you,

Steve

[former_member11696 · Accepted solution]

Hi Steve,

There are other known compatability issues with Acrobat Reader also. We are working on resolving these issues. This is a new one though. If you open the PDF by copying the exported file locally first does that work rather than over the WEB?

Thank you

Don

[Former Member · Accepted solution]

Thank you for your reply. I have to appologize for this post. In order to get around it I had uninstalled Adobe Reader 9.1 and was relying on my Adoboe Acroboat 7.0 install and it worked just fine. I just installed Adobe Reader 9.1 again fresh and it seems to be working now. Very strange that I would get that message and when I uninstalled the first time it said it was uninstalling 9.1. Seems to be working now and if anybody else experiences this just uninstall and reinstall Acrobat Reader 9.1.

Thanks,

Steve