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Former Member
Apr 08, 2009 at 10:18 AM

DeskI Job Server Hangs with Connection timed out error in trace file

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Hi, in these days I have a problem with Desktop Intelligence Job Server. After some hours after its starting (it's restarted every day in the morning to allow db backup) in the trace file I can see errors like this:

[Wed Apr  8 09:58:40 2009]      28116   1457753008      (../iinfoprocessing_implmixedproc.cpp:607): trace message: Failed to send message to child: 28527, err 0, PipeListener: timed out reading from pipe: Connection timed out
[Wed Apr  8 09:58:43 2009]      28116   1457753008      (csipipe.cpp:242): trace message: PipeListener: ReadString(1) timed out: Connection timed out

[Wed Apr  8 09:58:43 2009]      28116   1457753008      (../iinfoprocessing_implmixedproc.cpp:607): trace message: Failed to send message to child: 28529, err 0, PipeListener: timed out reading from pipe: Connection timed out
[Wed Apr  8 09:58:46 2009]      28116   1457753008      (csipipe.cpp:242): trace message: PipeListener: ReadString(1) timed out: Connection timed out

[Wed Apr  8 09:58:46 2009]      28116   1457753008      (../iinfoprocessing_implmixedproc.cpp:607): trace message: Failed to send message to child: 28553, err 0, PipeListener: timed out reading from pipe: Connection timed out
[Wed Apr  8 09:58:49 2009]      28116   1457753008      (csipipe.cpp:242): trace message: PipeListener: ReadString(1) timed out: Connection timed out

[Wed Apr  8 09:58:49 2009]      28116   1457753008      (../iinfoprocessing_implmixedproc.cpp:607): trace message: Failed to send message to child: 28555, err 0, PipeListener: timed out reading from pipe: Connection timed out
[Wed Apr  8 09:58:52 2009]      28116   1457753008      (csipipe.cpp:242): trace message: PipeListener: ReadString(1) timed out: Connection timed out

[Wed Apr  8 09:58:52 2009]      28116   1457753008      (../iinfoprocessing_implmixedproc.cpp:607): trace message: Failed to send message to child: 28591, err 0, PipeListener: timed out reading from pipe: Connection timed out

All job submitted remains in "Suspend" mode and never pass in "Executing".

To solve the problem I've to manually stop and restart the DeskIjob server, but after some hours the problem reappear.

How to solve it?

I've installed Business Objects XI R2 SP5 on Linux SLES 10

Thanks