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Former Member
Apr 08, 2009 at 05:29 AM

limit user view on specific sold-to party ticket in crm_dno_monitor


hi expert,

now we have two team, one is team A and team B.

In solution manager service desk, both team will create ticket inside same system.

Is there any possible to configure as team A able to display only sold-to party A ticket in crm_dno_monitor and team B not allow to display on ticket create by team A.

Is there i can configure on sold-to party (business partner) on Authorization Group in control tab?

or i can configure base on SU01, user id to put in limitation and authorization view on specific sold-to party ticket?

please advice.


ng chong chuan