CUSTOMER SERVICE?

[Former Member]

Hi

can anyone tell me when we settle the service order to service contract and finally service contract

to CO-PA,then what is the meaning of CO-PA.Please describe in detail about the CO-PA.

regards

sanjay kumar nanda

[Former Member]

thanks for reply.

[MTerence]

HI

All relevant postings are collected in the profitability analysis in which the results analysis is then performed.

In the service area, the results analysis is performed depending on the type of company, product range, sales strategy or customer structure, in accordance with various characteristics and assessment methods.

The profitability analysis offers you a high level of flexibility. You have the option of freely defining variable profitability segments as combinations of characteristic values. For example, you can use the following characteristics for the formation of profitability segments:

Product-related or service-related characteristics

For example, service and service group

Customer-related characteristics

For example, customer, customer group and industry sector

Transaction-related characteristics

For example, order type and order size

Organization-related characteristics

For example, distribution channel or profit center

Use

Revenue, sales deductions and costs can be compared for profitability segments.

The profitability analysis enables you to analyze costs, revenue and profit margins for each combination of characteristics at an aggregated level. However, detail controlling takes place by means of the service contract, service order or the service project. Mixed forms are also possible.

The application component Controlling - Profitability Analysis (CO-PA) provides an information system for analyzing the data collected in the profitability analysis.

- Pithan