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Former Member
Apr 07, 2009 at 05:48 AM

How to trigger an SMS after creation of Activity / Interaction Record

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Dear Experts,

Our Client requirement is to trigger an SMS immediately after creation of an Interaction Record. I want to define an Action for this.

But what processing type should I use for SMS, (like Method Call, Smart Forms Mail / Fax / Print and Workflow). We are using an external service provider domain to send SMS to our customers. It has been configured in SCOT.

But from CRM configuration front there is no specific processing type for SMS. then how system reads telephone number from the BP master.

Kindly help me to resolve the issue, your suggestions will be highly appreciated.

Best regards

Raghu ram