Campaign in Status "In Approval"

[former_member355106]

Hi All,

there are several emails that are since some time in status "In Approval". The person who should approve them is not in the company anymore.

We are not able to delete them and we also can not send them for approval to another approver. Does anybody know what to do in this case?

Cheers,

[former_member226]

Hi Oliver,

Is it Hybris marketing OnPrem or cloud ?

Thanks

Saurabh

[former_member355106]

Sorry....yM Cloud

[former_member226]

Sorry...Have no idea for Cloud. May be you can raise an Customer Incident and you can ask them to do the adjustment at the back end.

[former_member355106 · Accepted solution]

Substitute Functionality available

[SauMaris]

Can you reset a password and log in with that customer?

[former_member355106]

Dear Faraaz,

If you allow me another question.

What is planned in future in reference to the campaign approval process?

Can I set up a substitute if somebody is not approving the campaign within a timeframe? Right now if a person is selected to approve a campaign and the person can not do so the campaigns stay in status "In Approval". This is not very good in my opinion as these campaigns can not be changed anymore until the person whom has to approve the campaigns is approving or rejecting them.

BR/

[former_member248254]

Hello Oliver,

I would ask you to open an incident on the BC-BMT-WFM component.

Although it does not help you in this specific case, I wanted to point out that you can set up multiple approvers using the Manage Workflow App. You can read about it here https://help.sap.com/viewer/b88f770e4b7c4ecead5477e7a6c7b8f7/1805.500/en-US/87b11a0d67af4811ab9ca8d2...

Regards,

Faraaz Haslani

[former_member355106]

We have openend an Incident and are awaiting the reply of SAP.