Hi,
I am an EP consultant. Would liek to gain some basic info about SAP CRM
I have heard of 3 different UI technologies for CRM
1.CRM WebClient :based on BSPs and is web enabled
2.Through Enterpise Portal:business package
3.CRM web channel
Could someone please explain in which scenarios each of the three technologies are used
Doubt1: When there is already a web based UI technology through which all CRM transactions can be run(CRMWebClient) wat is the use of an Enterprise Portal in a CRM landscape
Doubt2:Is CRM webchannel used for external facing applications of CRM(eg:shopping cart etc)Is this a lighter alternatve to SAP EP or CRMWebclent(SAP EP is ideally used over LAN and not WAN as it is relatively heavy and causes performance issues)
Thanks,
Rocky