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author's profile photo Former Member
Former Member

Vendor Warranty

Hi all,

There is a scenario where a company receives complaints from a customer post project execution. It is a manufacturing co. where some items are inhouse manufactured and some are supplied by vendor. On the vendor supplied items, there is a back to back warranty with both the customer as well as the vendor.

Can anyone help as to how the Vendor warranty should be treated in SAP? The problem is that the vendor supplies the item directly to the customer without the GR being done in the company itself. In such case, is it recommended to create a Service Notification in SAP for items having Vendor Warranty. In case it is a repair, it is processed by the co. engineers but in case of replacement, the vendor will supply the replaced item to the customer.

How to treat this scenario in SAP?

Thanks.

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 11, 2009 at 09:35 PM

    Hi Priya,

    Are you handling this in CRM or ECC - i think ECC......if i have understood your question correctly, Vendor Warranty can be assigned to equipment master and whenever a service notification comes it would be serviced based on the warranty on this equipment. Please let me know if you need more info.

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    • Former Member Former Member

      Hi,

      I have a query in SAP Customer Service module.

      Requirement

      Line item 1 in Contract : Equipment (material)

      Line item 2: Extended warranty.

      Equipment portion is posted to revenue account (Revenue recognized as soon after billing)

      Extended warranty portion is posted to deferred account.(Revenue should be recognized(VF44,Vf45) later when extended warranty period starts: billing plan)

      Now, at the moment of sales exact installation date is not known, but warranty period should start from the actual date of installation(in future).

      Ones the actual installation is performed at customer site my first year warranty period should start & extended warranty period should be revised as per revision in first year warranty (free warranty)

      Main requirement is to update Warranty date in contract, equipment master as per actual installation date, so that the equipment will be covered under warranty.

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