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Former Member
Apr 03, 2009 at 03:04 PM

Email from Notification

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Hi EAM Gurus,

In Case of high priority service notification, I want to send an automatic email to scheduler or on call technician

I don't wanna use workflow, is it possible with enhancement?

Also this process should be done as soon as the notification is saved.

Is it possible with USER EXIT: QQMA0014?

or do I need to define a follow up action as a TASK?

I am waiting for your expert advice.

Thanks in advance

Adi