error:"com.businessobjects.wp.om.OMReportElement Container (Error: INF) "

When trying to open document in infoview, the following error message was showed:

com.businessobjects.wp.om.OMReportElement Container (Error: INF)

version:BOXI3.1 update version

Before the error occured, the following action was taken.

using the following command line to start the stoped server

-

net start "Apache Tomcat 5.5.20"

net start "Server Intelligence Agent (host name)"

-

After confirming the server was started, try to open document , then the error message was showed.

・it has happened one time

・new document can be create

・it works ok after restart the service

・no error has orrured during using command line