on 07-23-2018 5:11 PM
Dear Expert,
I faced with an issue with developing MDR.
Let me explain our scenario.
We need to do a massive update for all customers, but we need to copy a value of each ticket and then paste it in a field of related customer of each ticket.
So with MDR, I need to create a query to read all tickets and then go to related customer of ticket and copy a value of a field in Ticket BO to Customer BO.
But the problem is that in ServiceRequest BO, we hav just QueryByElement and MDR is not accepting QueryByElement
as an alternative, I tried to read all customers, and then go to the Ticket of Customer, but there is no association from Customer to Ticket
I really blocked...
Can anyone please help me about this?
Many thanks
Sepide
Dear Sepide,
Custom MDR can be created only on Custom BOs and for that you need to create an action and query for that.
One approach you can try is to create a custom MDR and via the MDR action, you can execute QueryByElements on ServiceRequest BO.
Best Regards
Anil
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