how to set-up or integrate SLA in service desk

Hi All,

Any body here has a document or guide on how to set-up or integrate SLA in service desk? I want a document that shows how to connect the configuration of SLA to service desk, were in every time service desk message arrive in solman, it will determine the SLA for that message. Then, if there are incidents that are pending it will notify the message processor of the message that he/she has an over due tasks.

Hoping for your kind assistance.

Thank you,

Karthikeyan