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Former Member
Mar 31, 2009 at 06:53 AM

Solution Database in Service Desk

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Hi Gurus

Can any one throw some light on the functionality (Exactly how it works ) of solution database tab , in service desk messages. I suppose we may use this tab , to see whether this issue has been encountered earlier or not by searching the solution database. Exactly how is this functionality implemented and how are the solution database populated.

Thanks in advance.