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Former Member
Mar 31, 2009 at 02:00 AM

Create a report using the HEAT Call Logging Systems Hours of Operation

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In the HEAT Call Logging System we have set up the 'Hours of Operation.'

Now when creating our Crystal Reports we would like to incorporate those hours of operation.

What I am needing to know is how we can use the hours of operation we set up in HEAT in our Crystal Reports.

An example of how I picture this working is as follows....

A call ticket within the HEAT Call Logging System is created at 4:55 pm and assigned to a tech.

The tech does not get to the ticket to acknowledge it prior to 5:00 and leaves for the day.

The tech comes in the next day at 8:00 am and first thing acknowledges the ticket.

What I would like to see in the reports is by using the 'Hours of Operation' the actual time against the tech is from 4:55 pm to 5:00 pm and then again from 8:00 until the time they acknowledge the ticket.

This tracking only the hours of operation for every ticket.

Hope you can help.

Thank you in advance!