Create a report using the HEAT Call Logging Systems Hours of Operation

In the HEAT Call Logging System we have set up the 'Hours of Operation.'

Now when creating our Crystal Reports we would like to incorporate those hours of operation.

What I am needing to know is how we can use the hours of operation we set up in HEAT in our Crystal Reports.

An example of how I picture this working is as follows....

A call ticket within the HEAT Call Logging System is created at 4:55 pm and assigned to a tech.

The tech does not get to the ticket to acknowledge it prior to 5:00 and leaves for the day.

The tech comes in the next day at 8:00 am and first thing acknowledges the ticket.

What I would like to see in the reports is by using the 'Hours of Operation' the actual time against the tech is from 4:55 pm to 5:00 pm and then again from 8:00 until the time they acknowledge the ticket.

This tracking only the hours of operation for every ticket.

Hope you can help.

Thank you in advance!