AR Credit Memo Serial No. Selection Problem.

[former_member206437]

Dear all

I am facing one problem in ar credit memo, when iam trying to do an AR credit memo for ARinvoice which have items with serial no., while adding the AR Credit memo the serial no selection window apperas and i selected the serial no and moved inward , updated and given add again the AR credit memo throughs again that serial no selection Window.

wat will be the problem i am not able trace it out. Normally if u once select and if we made inward the serial no then AR Credit memo will add but now its not happening.

Giri

[marcella_rivi · Accepted solution]

Dear Giri,

I would suggest you to check if there is a difference between the quantity in stock and the serial numbers available. If the item is managed by serial number on every transaction no discrepancies should be found.

Also, read notes n. 1289721, 1281131, 1279267 and 1289794.

Please, also consider that up to version 2005a sp01 pl 18 it was possible to switch on and off the option managed by serial number.

Please, if a note or the above scenario describe the situation in your database open a message.

Kind Regards,

Marcella Rivi

SAP Business One Forums Team