Dunning/Accounting Clerk

[jeff_mayfield2]

In printing a Dunning letter the Dunning Clerk/Accounting Clerk is displaying correctly but the telephone and fax numbers will not populate. I have created my Dunning Clerks, assigned them to customers and they are carrying over to Dunning correctly. I've looked in IMG but cannot find a place that assigns telephone and fax numbers to accounting clerks. Does anyone know where I might find this setting?

Thanks,

Jeff

[Former Member · Accepted solution]

Hello Jeff,

This is done in Vendor master, but maybe it's suppressed.

Financial Accounting - Accounts Receivable and Accounts Payable -

Vendor Accounts - Master Records - Preparations for Creating Vendor Mas

Master

-> check Screen layout for 'Account Clerk' under Company Code -

Correspondence:

- Define Account Groups with Screen Layout (Vendors) -> I think it's "suppressed " in your case

- Define Screen Layout per Company Code (Vendors)

- Define Screen Layout per Activity (Vendors)

-> Change customizing for Account group:

- Define Account Groups with Screen Layout (Vendors)

'Account Clerk' -> change to "optional"

Vendor Master FK03:

-> Company Code Data

-> Correspondence:

Acctg clerk -> REGUH-BUSAB should now be displayed

Acct w/ vendor

Hope this helps.

Edited by: Lucas Michel on Mar 27, 2009 8:03 PM

[jeff_mayfield2 · Accepted solution]

Thanks Lucas,

I didn't think to check the screen layouts but they do appear to be set as you describe. The problem looks to be that I don't have the phone numbers entered in the right field to be displayed. On the customer master the only phone numbers referenced are those of the customer "business partner."

It there should be a section in the accounting clerk setup screen where you enter telephone, fax, e-mail for each clerk but that isn't available. Is there another section where user information like that is entered where it would be associated with accounting/dunning clerk code or Office user code?

Thanks,

Jeff

[Former Member · Accepted solution]

Jeff,

Make a link between your Accounting clerk ID and UserID. In the User settings (SU01) you find the entry for phone/fax numbers.

Regards,

Johan

[jeff_mayfield2 · Accepted solution]

Thanks Johan, That is exactly the information I needed to solve my problem!

Thanks again for your help.

Jeff

[Former Member]

Can you please check your dunning forms.

Check how your forms are configured to get this information.

BR,

Venkat