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Former Member

Change Management configuration

Hi Guys,

We have solution manager 7.0 with latest support pack stack. We have a requirement of configuring service desk with change management. I have configured service desk and it is working.

I am not bale to understand how to configure Change management and how will it works. Can you guys send me the link for configuring change management and how we will test it.

Is service desk configuration is required for change management??

Thanks in advance.

Thanks,

Bhanu Pratap Singh

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3 Answers

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    Former Member
    Mar 27, 2009 at 05:16 PM

    SD and ChaRM are not mandatory to be used both

    check this out for ChaRM: /people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario

    check this out for SD: /people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

    Nesimi

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    Former Member
    Mar 27, 2009 at 05:22 PM

    Hi,

    ChaRM is basically based on Service Desk. But if you do not want to there is no need to use Service Desk features.

    You may create Change Requests and Change Documents without Service Desk.

    Usually you get an incident via Support Message. This Support Message contains all the required information. If the problem cannot be fixed without a change in the SAP system, then you will create a Change Request from Support Message. The request will also contain most of the information from support message. The Change Manager then approves or denies the Change Request. If he approves it then a Change Document (normal correction in most cases) will be created. This normal correction is tied to a project in solution manager which contains your system landscape and (basically) controls what will happen with the transports assigned to each normal correction.

    It is possible to customize (approval) workflows by your needs.

    ChaRM configuration can be done by following the IMG path for Change Management.

    There are also some (more or less up-to-date) Web Blogs in this forum about that topic.

    Hope this helps.

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    Former Member
    Mar 30, 2009 at 12:42 PM

    Hi!

    The best point for the set up of ChaRM and other SOLMAN scenarios is tcode "SPRO" in your SAP Solution Manager system.

    Tcode "SPRO" --> SAP Reference IMG --> SAP Solution Manager --> Configuration --> scenario specific settings --> Change Management --> Change Request Management.

    When you go through "Basic activities" your basic ChaRM functionality will work.

    Service Desk functionality is not a must but I would say very helpful, because

    - some of the fields (such as Requester, IBASE, etc.) are automatically filled after creation of service desk message on satellite system

    - it is part of ITIL

    Please give pts!

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