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Former Member
Mar 27, 2009 at 12:02 PM

Solution manager support desk message, customer request start and end date

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Hi

I've requirement to do calculation for customer request start & customer request end. The calculation must exclude public holiday and weekend. Therefore factory calender has to be used. All the configurations are done and I have implemented BADi .CRM_TIMEZONE_BADI, but somehow end date is not getting calculated, so that field is coming blank. I have given below the code which I have implemented in BADI. Do I need to check the input parameter of the BADI.

EV_CALENDAR = 'IN'.

EV_TIMEZONE = 'INDIA'.

Please let me know if you have any suggestion or if I am going wrong anywhere.

Regards

Goutam