Hi Folks ,
1. My Client came up with an Requirement - He has three levels of Suppor Team , If the First level could not respond in 1 day - immediately it has to be Escalated to IInd Level if they are also not responding , it has to go for IIIrd level.
I got struck up how to use Actions with Dates here in this process ? r there any standard workflows for it ?
2. Secondly he has complex Org structure - Like - North , East , West , South & Corporate .
Under Corporate only IInd Level and III level Teams will be there .
Now i got struck up how to Map these scenerio in the Org Model. Upto 1st level no issue - But how to show the relationship for 1st level of each region with IInd & IIIrd level Teams.
Suggest me with your Valuable Inputs.