Sold to party from satellite system is not capture

[Former Member]

Hi,

I've 2 satellite system; 1 is ECC6 and the other one is BW.

I've maintain sold to party value in IB52 for both system.

Example : ECC6 sold to party = 101

BW sold to party = 102.

I've maintained org. model for both using PPOMA_CRM.

But when i create message the sold to party value is not capture.

Is there any step that i miss.

Kindly assist.

regards,

Biah

[Former Member]

Hi Biah,

have a look at the partner determination procedure (SPRO). For your transaction type (SLFN I guess) select Partner Functions in Procedure and double check if the access sequence for 00000001 (Sold-To Party) is set to 0018 SAP Service: Determination via IBase/Ind. Object Ref.Object Set.

Regards

[Former Member]

Hi all,

Thank you for your reply. Help me a lot.

I've configured and done all your suggestion.

Support message created in ECC6 ; sold to party and requested by are defaulted with the correct value.

However support message created in BW ; sold to party and requested by the data is not capture eventhough i have maintained value as suggested by Rhesa.

Is there any step that i miss.

regards,

Biah

[Former Member]

Hi Biah,

I have the same issue as yours. In BW, when i create a new message sold to party and reported by was not identified automatucally. While on the other systems that ive configured, it works.

Have you resolved this issue? Hope you can also give me light on this problem.

Kind Regards,

Ice

[Former Member]

Hi Ice,

Please implement note 449330. You need to remove TST_CUS entry from BCOS_CUST table.

If you have any inquiry, please revert.

regards,

Biah

[Former Member]

Hi Biah,

Thanks for sharing the note.

Have read the note and removed the TST_CUS entry from BCOS_CUST. The REPORTED by field was already identified.

But still the sold-to party is missing. Here's my entry on the table BCOS_CUST. Is this correct? This is also the same set-up Ive made in our other systems like HR and FI and its working properly in those systems.

Appl. + Dest. + +

OSS_MSG W SM_P07CLNT001_BACK CUST620 1.0

Hope you can share some info on this problem.

Thank you,

Ice

[Former Member]

Hi Ice,

Have you maintain sold to party value in IB52 (IBASE component) for your BW system?

[Former Member]

Hello, the solution you have suggested works! Your great! Thanks for sharing and thank you very much for your help

[Former Member]

Hi,

You have to link Sold-to-Party, Contact Person, Employee Responsible and Service Employee Group(Support Team) in IBase for each systems.

1. DSWP->Select Solution->Edit->Initial Data Transfer for IBase.

2. Tcode: IB52->Select Installed Base as "SOL_MAN_DATA_REP" and Continue.

3. Select the system->Menu Goto->Partner.

4. Select Sold-to-Party, Contact Person, Employee Responsible and Service Employee Group(Support Team) and assign their BP numbers.

5. Save and exit.

Regards,

Sanjai

[Former Member]

Hi Siti,

Have you define SP0001 (Sap Customer Number) in you BP Sold to party ?

Also and in Installed Based, Are your Satellite System has correct Identification format

<SID>space<Installation Number>space<Client>

Regards,

Rhesa