we use CRM WebUI but by now we do not use the groupware integration.
It is by now not an requirement to create emails directly in CRM.
Is there a posibility to open only a new empty Outlook email if the user clicks on a mailadress in CRM WebUI? Like mailto-Links in the WWW -> the email adress shall be copied to the new outlook email.
At the moment a new CRM mail opens if the user has the authorization or nothing happens if he do not have the authorization. This is not our desired behaviour.